The Health and Education Chamber actively seeks the views of Tribunal users in order to identify improvements to the service it provides to users. We do this by inviting all parties and their representatives to complete a user survey after they have attended a hearing. The aim of this survey is to obtain measurable and constructive feedback from our users in relation to the administrative process.
Our survey results for 2018/19 can be found here.
A further, detailed analysis of the written responses received is being undertaken with a view to addressing suggestions from users where possible.